Embrace the Chance for Impact
Become an integral member of a close-knit, enthusiastic team as a Permanent Client Relations Specialist in the renewable energy sector. This role is designed as a hybrid position that mixes on-site responsibilities with remote capabilities. You'll be the linchpin in delivering top-notch customer service via phone, email, and live chat, and will also offer in-person support when required. Your role will involve addressing customer queries, managing orders, and maintaining meticulous records in our proprietary CRM system. Candidates with exceptional communication skills and a focus on customer satisfaction are encouraged to apply.
Advantages
Employee Perks:
- Collegial and supportive work atmosphere
- Ample parking facilities
- Tight-knit team setting
- Guaranteed full-time employment
- Convenient access via public transport or personal vehicle
- Weekday, daylight work schedule
- Comprehensive health plan with a 70%/30% split
- Up to 4% employer match on RRSP contributions
- Professional development opportunities
- Discounts on eco-friendly products
Key Responsibilities
Your day-to-day tasks will encompass:
- Efficiently and courteously handling incoming calls, emails, and chats from representatives, clients, and partners
- Offering detailed information about our suite of renewable energy solutions to prospective and current clients
- Coordinating and managing marketing-led promotional campaigns
- Thorough understanding and communication of company policies, including returns and purchases
Qualifications
Desired Skills:
- Proficiency in both English and French, spoken and written
- At least 2 years of relevant experience in customer service roles, either phone-based or face-to-face
- Openness to a hybrid working model
Join in a role where your contributions are highly valued and where you can truly make a difference in a burgeoning industry.
